1.We only support RU Language and RU Menu,keyboard is English,thank you!
2.Rear Camera is 0.3 MP,not 1.3 MP,you can refer to our package numerical value,thank you! and the dispaly resolution is 240*320.
3.ROM is lower than 2G, due to software build-in occupied some space, if you mind, please tell us before you buy,thank you!
4.Standby time is for reference. Actual standby time may be different based on different using environment.
Welcome to AGM OFFICIAL STORE,This is ldquoFrequently Asked Questionsrdquo Area.
Q:About The Network
A: We add a link to show you how to check the phone, whether it can be used in your country
1). All our smartphone is unlocked for worldwide use, but please check if your local area network is compatible with our AGM phones,
You can check this link: Willmyphonework.net Or ” Maps.mobileworldlive.com ” To see the network frequency for your country,
Please confirm with your carriers or suppliers before purchasing this product.
2) . Most of the two sim mobile phones have only one sim slot supporting 3G WCDMA / 4G network.
Q.About The Shipping Way
A.Dear customer, we offer 2 kinds of free shipping ways(Aliexpress shipping way and Singapore Post) ,whatrsquos more, we still offer DHL shipping service.
Please notice that,usually we do not send the goods to India, Turkey, Brazil, Iran and other remote island countries,if the customer insists on shipping, we are not responsible for the loss of the package.
Q.About The Certification
A.We have CE and EAC Certification, we will apply for FCC certification in the future.
Q.About After Sales
2) .Other Countries : Before you open a dispute, please contact me on aliexpress first, we will find a good solution for you.
Q.About the Sensor
A.Sensor: Ambient Light Sensor,Fingerprint Sensor, Acceleration Sensor,E-Compass, Gravity Sensor,Gyroscope, Proximity Sensor.
Q.When will you send the goods?
A.We will send it within 7 days when you order, all goods will be tested before we send.
Q. I can not turn on the phone
A..Please check your phone's battery first,if there is a protect firm on the battery,please tear it off.Try to charge your phone for at least 3 hours then to see.
Q.How to use OTA to update Android System?
Dear customer, find the appldquoupdaterdquo or ldquosystem updaterdquo,it will show that your system is up-to-date after update package installed.
Q.How is my phone always hot?
It is normal that the smartphone device gets hot when playing videos or games on it or charging it, however, you can reduce the hot by following actions:
1. Turn off the function and apps seldom used such as Wi-Fi, GPS etc.;
2. Turn down the brightness of the screen;
3. Turn off the apps running in the background periodically and clear cache periodically to keep enough running space all the time;
4. Uninstall abnormal apps with bugs which may cause much heat during running;
5. Do not use phone during charging unless necessary.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.