Due to the relatively high value of the goods declaration. a week later.to see the logistics update records.such as display to local customs.please buyers.you can take the initiative to contact the local customs clearance assistance. in order to protect the goods returned or destroyed.thank you. Confirm the clearance.then order. Thanks for your support.
Matters to be reminded
All post offices sent to Brazil and Argentina require the consignee to pay customs duties in order to receive the goods. If the goods are not paid beyond the time limit, the goods will be returned. You are required to bear the double freight. Thank you. Please confirm and order. Placing an order means that you agree to cooperate.
1. Once we receive your payment, we will prepare & arrange shipment to you within 1-3 days. It usually takes approximately 10-30 working days to be delivered to the USA/ Canada/ UK/ other European countries, not include weekend and holiday via Hong Kong Post. For registered mail & EMS, we will save the delivery certificate after we send the items to you. Also, we will update the tracking number to you & save the delivery certificate for your reference if you need.
2.Prefer a fast delivery? If you Prefer a fast delivery like UPS/ DHL, please inquriy the fast delivery cost before your purchase.
3.This product will be shipped via registered mail of China Post. You can trace your parcel with the updated tracking number online.
4. Items will be marked as “Gift” and declared low value to minimize the customs tax.(NOTE: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.) We can mark the customs cleanrance declaration per your instrution if any.
We only accept Escrow .
For security reasons, we will only ship orders to the delivery address you confirmed with Escrow.
1. If you want a refund because of the item defect or some other quality problems, please contact us within 3 days after you get it. the fee relating to the reback mailing should be overtaken by yourself.
2.Less than 0.5percent of the bundle sometimes may get lost,but please don’t worry about it.If you still fail to get your ordered items within the estimate time,please feel free to contact with us as quickly as you can.We will be responsible for resending you new items or refund you all the payment including item and transport costs.
Dear friend, we appreciate your business, if you are satisfied with our service, please leave us a positive feedback. and we will do the same for you. If you have any questions, please contact us first, and we will reply all the questions from our customers.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.