|Product name||Fiber optic protective box||Product model||FPB-HST|
|Accessory||Empty box without adapter||G.Weight||500g|
1. WORLDWIDE SHIPPING (except a few countries and APO/FPO).
2. All the orders will be promptly processed and will be shipped out in 3-5 days after the payment is confirmed Holiday time extended.
3,Please kindly do not 1-3 low scores on shipping cause the overseas shipping will be affected by many factors such as Customs processing, Post strike etc.
4. We o nly ship the item to the confirmed order addresses, so please make sure that your order address matches your delivery address.
5. Optional shipping ways: China Post Air Mail, HongKong Post Air Mail, ePacket, EMS, DHL, Fedex, UPS,
About return &refund
1. You can contact us and then send the item back to us within 7 days after the item is delivered. If the item is in your possession more than 7 days we will considerate used and won't offer you a refund or Replacement.
2. All the returned items must be in the original packaging. Beside, you must provide us a shipping tracking number and the specific return reason.
3. We will offer you a refund or resend you a replacement according to the specific condition and your will after you return the item.
4. We will bear all the shipping fees if the product is broken or not as described on the product page link.
We provide 6-12 months warranty. If the item is defective, please notify us within 3 days of delivery. All items must be returned in their original condition, in order to qualify for a refund or exchange of goods. Items returned after 15 days of delivery are only eligible for repair. The buyer is responsible for all shipping cost. When buying, it means the buyer have given tacit consent to the policy. If further details, please feel free to contact us, we will work with you to reach win-win.
We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns. It is impossible to address issues if we do not know about them!
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.